Last updated: 30th July, 2024
Who we are
Welcome to Zarjana, your destination for exquisite traditional shawls. We are dedicated to celebrating the rich cultural heritage of the Pakhtoon region through our beautifully crafted shawls.
Website URL: www.zarjana.com
Company Name: Zarjana (SMC-PVT) LTD.
Email: info@zarjana.com
Information We Collect
1. Personal Information
We collect personal information that you voluntarily provide to us when you register on our website, make a purchase, or contact us. This includes:
- Name: To personalize your shopping experience and address you in our communications.
- Email Address: For sending order confirmations, updates, newsletters, and responding to inquiries.
- Phone Number: For customer support and delivery updates.
- Billing and Shipping Address: To process orders and ensure accurate delivery of products.
- Payment Information: Such as credit card details, processed securely by our payment gateway provider. We do not store full credit card information.
2. Order Information
When you make a purchase, we collect information related to your order, including:
- Transaction Details: For processing payments and refunds.
- Products Purchased: To fulfill your order and manage your purchase history.
- Order Number: For order tracking and reference.
3. Technical Information
We automatically collect certain information about your device and how you interact with our website, including:
- IP Address: To help diagnose problems with our server and administer our website.
- Browser Type and Version: To optimize our website’s compatibility with different browsers.
- Time Zone Settings: To customize content according to your region.
- Cookies and Tracking Technologies: We use cookies to remember your preferences and enhance your experience on our website. You can manage cookie preferences through your browser settings.
Customer Rights
As a customer of Zarjana, you have specific rights regarding your personal information. We are committed to ensuring that your privacy is respected and protected. Here are your rights:
1. Right to Access
You have the right to request access to the personal information we hold about you. You can ask us to provide you with a copy of this information and details on how it is being used.
2. Right to Rectification
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request correction or updating of your data. Please contact us to make any necessary amendments.
3. Right to Restrict Processing
You have the right to request the restriction of processing your personal information in certain situations. For example, you might request this if you contest the accuracy of your data or object to the processing of your information for specific purposes.
4. Right to Withdraw Consent
If we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights
To exercise any of the above rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
- Email: info@zarjana.com
- Phone: +92 3120940857
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.